HS Hirah Shop

Support

Help for the till, the floor, and billing.

Start with the FAQ. If you are stuck on a live shop, email hello@hirahsoft.com — we do not publish a public ticket queue yet.

Common questions

New businesses start on a free trial (days depend on the plan). After that, POS writes and product/staff changes lock until billing is current. Check the banner at the top of the shop portal.

Register, choose Join an existing venue, pick the site, and wait for the venue owner to approve. You keep your own products, staff, and customers.

Express is tap-pay-next for queues. Normal adds customer, offer, and discounts. The shop default is in Settings → POS; cashiers can still switch on the till.

Enable bank, UPI, a paste-link, and/or Razorpay in Settings → Billing. When you send an invoice, choose which methods appear. Razorpay Checkout marks the invoice paid after a successful payment or webhook.

Yes. Shop owners create a key in Settings → API and call /api/v1 with Authorization: Bearer hshop_…. Products, groups, sales, invoices, and customers. Rate-limited. No destroy-everything endpoints.

Yes. Switch English / हिन्दी in the app chrome, or set a shop default in Settings → Shop details. Marketing pages stay English for now.

Yes. Upgrade when the second location is ready. New outlets inherit the activity category; each still keeps its own catalog, staff, and customers.

Venue owners and invited accountants. Accountants can read sales, rent received, expenses, and the cash book — they cannot change shops or settings.

58mm, 80mm, or A4 in Settings → Receipts. On phones, paper size is offered after the sale so Express mode stays fast.

More walkthroughs live on the blog. Product history is on the changelog.

Write to us

We also read hello@hirahsoft.com. Include your shop name and what you clicked.